You can cancel up to 24 hours in advance of the experience for a full refund. For a full refund, you must cancel at least 24 hours before the experience’s start time. If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time. This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
What is the policy on face masks and attendee health during the tour
A:The policies on face masks and attendee health are:
-Face masks required for travelers in public areas.
-Face masks required for guides in public areas.
-Face masks are not provided for travelers.
-Temperature checks for travelers upon arrival.
What is the policy on sanitization during the tour
Hand sanitizer available to travelers and staff.
Regularly sanitized high-traffic areas.
Gear/equipment sanitized between use.
Transportation vehicles regularly sanitized.
What is the social distancing policy during the tour
Social distancing enforced throughout experience
What measures are being taken to ensure staff health & safety during the tour
Guides required to regularly wash hands.
Regular temperature checks for staff.
